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General Terms and Conditions

1. Scope

These general terms and conditions shall apply for all contracts of Emmi Ultrasonic GmbH with consumers concluded via our online shop. A consumer is a natural person who enters into a legal transaction for a purpose that cannot be ascribed to a commercial or independent business activity.

2. Contracting Partners, Customer Service

The purchase contract is made with Emmi Ultrasonic GmbH. Further information to our company can be found in the imprint. You reach our Emmi-Dent service team in case of questions, reclamations and objections on tel.: +49 (0) 6105/ 406 700.

3. Code of Conduct

We comply with the following code of conduct: Trusted Shops Quality Criteria URL to the code of conduct http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html

4. Conclusion of a Contract

The presentation of products in our online shop is not a legally binding offer but a non-binding online catalogue. By clicking on the button “send order”, you are placing a binding order of the articles that were placed in the shopping cart. The confirmation of the receipt of your order as well as the acceptance of the order is sent by automated e-mail immediately after submission. With this confirmation by e-mail the purchase contract becomes legally effective. Prices: All prices are stated in Euro including the statutory value added tax. The prices are valid as of order date. It is not possible to combine more than one voucher of single campaigns at a time.

5. Shipping Costs

Delivery charges within the territory of Germany generally amount to 6.90 EUR. As far as other freight, packing and insurance fees will be charged; these are stated in the respective offers. If your consignment consists of several packages, delivery may be on different days and delivery fees shall be charged separately. Please note the delivery charges prior to confirming your order. Delivery charges, however, shall not apply for distributors or resellers. If you cannot find your desired country, please do not hesitate to contact us on info@emmi-club.de

6. Types of Payment

We accept the following payment methods: Prepayment, Paypal, credit card and via immediate bank transfer (via PayOne). Prepayment: With selection of the prepayment, we will include our bank details in the confirmation of order and deliver the goods on receipt of payment. Credit card: Your credit card will be charged with completion of your order.  

7. Collection by the Customer

We deliver by dispatch and it is also possible to directly collect the goods at our premises: Emmi Ultrasonic GmbH, Gerauer Straße 34, 64546 Mörfelden-Walldorf.

8. Setoff

The right to set off a claim is only given when your counterclaim has been legally proven or is uncontested or has been acknowledged by us in written form.

9. Right of Retention

You can only exercise a right of retention insofar as the requirements results from the same contractual relationship.

10. Retention of Title

The goods shall remain our property until full payment. If you change address in this period, please inform us of your new address immediately.

11. Cancellation Policy

The right of cancellation does not apply to distance contracts for the delivery of goods manufactured to customer specifications or goods that are clearly tailored to personal requirements or which are not suitable for a return due to their condition or of which the expiry date has already been exceeded, for the delivery of audio or video recordings or software, in cases where the delivered data carriers have been unsealed by the user.  

Right of Withdrawal 

You have the right to withdraw from the contract within a period of 14 days, without giving a reason, either by giving written notice (e.g. letter, fax, email) or – if the item is provided to you before the period expires – by returning the goods. The withdrawal period starts when this information is received in writing, however not before the goods have been received by the consignee (in case of repeat orders of similar goods not before receiving the first part delivery) and not before we have fulfilled our obligation to instruct pursuant to article 246 § 2 in connection with § 1 (1) and (2) EGBGB as well as our obligations pursuant to §312e (1) (1) BGB in connection with article 246 § 3 EGBGB. The withdrawal is to be addressed to: Emmi Ultrasonic GmbH, Gerauer Straße 34, 64546 Mörfelden-Walldorf or to: info@emmi-club.de or Tel.+49(0)6105/406794 Fax +49 (0)6105/406750.

Consequences of Revocation

If you revoke this agreement, we will return all payments we have received from you, including all shipping costs (with the exception of any additional costs which arise from you having specified another method of shipping than the low-cost, standard delivery offered by us), immediately, at the latest within fourteen days of our receipt of your notification of revocation of this Agreement. For the purpose of this repayment, we will use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees in connection with this repayment. We can refuse to make the repayment until such time as we receive the goods returned from you or until you have provided evidence that you have sent the goods back to us, whichever is the earlier. You shall send the goods back to us or hand them over immediately and in any case no later than fourteen days from the date you notify us of the revocation of this Agreement. The compliance with the time limit shall be deemed to have been observed, if you post the goods prior to expiry of the fourteen-day limit. 

You will bear the direct costs of returning the goods. You will only have to pay compensation for any loss of value of the goods if this loss of value is resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

End of  the cancellation policy 


The guarantee is granted in accordance with statutory regulations. With respect to all faults occurring during the statutory warranty period of two years from the time of delivery you have a statutory right to supplementary performance (your discretion: correction of the faults or delivery of new products) and - insofar the statutory preconditions apply - the statutory rights to a price reduction or withdrawal from the contract, as well as damages. You must grant us a total of two attempts at rectification of the fault. If your preferred type of supplementary performance is only possible at disproportionate costs, your claim will be restrict to the other kind of supplementary performance.

12. Cost Coverage Agreement

If you exercise your right of withdrawal, you are responsible for covering the regular cost of return postage if the goods delivered are as ordered and if the price of the goods to be returned does not exceed the amount of 40 Euro or in case of a higher price you have not provided consideration or a partial payment agreed under the terms of the contract. Otherwise, the return shipment is exempt from charges.

13. Contract Text Storage

We save the contract wording and send you an email including your order details and our general terms and conditions. You can also see the general terms and conditions here at any time. For security reasons the details of your order will not be accessible on the internet once you have submitted your order.

14. Applicable Law

The language available for the conclusion of the contract is German. The contract is governed by the law of the Federal Republic of Germany.